On the day of rental, you can pick up your bike during our store's opening times. Click here for current opening times.

Should you wish to pick up the bike by the end of the preceding day, please let us know by contacting us via the contact form or the email of the booking reservation. Please understand that this request is only possible if your bike is not rented out the preceding day.

The rental period is for a specific date (range), not for (a multiplication of) 24 hours from pick-up time. This means that you're renting the bike during our store's opening times only.

If you wish to cycle in the early morning or in the later evening, please contact us if it's possible to pick up your bike a day earlier or bring it back a day later. This possibility is not guaranteed, and only available if your bike is not already rented out the adjacent day.

Please do not forget to bring:

• Sports shoes (for flat pedals) or your own cycling shoes (for clipless pedals)
• Comfortable clothing for your bike ride
• Your id/passport/driver's license
• Deposit of €150 by card

Your bike ride will become considerably more comfortable and nice if you wear the right clothing. The most important is a helmet, which is included in the rental. Next to that, proper cycling shorts with a good padding are essential to enjoying your ride.

After some years of experience with bike rentals, we've seen that some people rode our bikes without padded trousers (normal jogging/trainers' shorts). Many of them have regretted this choice. The padding (chamoix) of cycling shorts/tights is like a soft cushion between your bottom and the saddle, that ensures you to sit comfortably on your bike. If you do not own padded cycling shorts, we advise you to borrow it from your friends, or alternatively you can buy one. Of course we have these in store: you may do some online research before your visit by checking out our women's cycling bibs or men's cycling bibs collections.

Apart from a helmet and cycling shorts, we advise you to wear a comfortable shirt. This can be a cycling jersey (with pockets on the back), but a t-shirt will also do. Should you wear a regular t-shirt, please remember that it will not be possible to bring anything (like your phone or wallet), as you won't have any pockets.

You need to drop-off your bike before we close on the last day of your rental. You can check our current daily opening times by clicking here.

In case of any trouble, please contact us by phone, before closing time.

No, unfortunately we do not offer this service. You will always need to come to our Amsterdam store to pick up and drop-off your bike yourself.

You can cancel your reservation up to 24 hours before the intended pickup time. You will receive the amount back by means of a giftcard that you can redeem in our online or regular shop. Of course you can also redeem this giftcard when you will re-reserve a bike for a later rental period.

If you cancel your bike less than 24 hours before the intended pickup time, or you fail to pick-up your bike on the intended pick-up time, you forfeit your right to a store credit of the reservation fee.

Of course it can happen that the weather really sucks on the day that you reserved your bike. Although we believe that wearing the proper cycling clothing can solve a lot, we understand if you feel less excited to go out riding in the pouring rain. If this is the case, we offer you to rebook your reservation to another day, or credit you the reservation fee by means of a gift card that you can either use to re-book for another day in the future, or spend on clothing/goodies from our online or regular store.

When you rent a bike with Maats, you assume responsibility for the bike during the rental period. We expect you to return it in the same state as it was when you picked it up. In the unlikely case that your bike gets damaged during your rental, we will have to charge you for the damage incurred. Primarily this will be deducted from your cash deposit, or charged upon return of the bike.

Renting a bike is at your own risk. Maats does not provide an insurance for your ride. We advise you to check your own insurance company to see if you are properly insured.

We assume that you are aware of the risks involved in the roadcycling discipline and that you, as a ride, have sufficiently prepared for and are knowledgeable of how to ride a roadbike. Maats hence cannot be held responsible for any physical damage of people, damage to personal goods of the renter or tertiary people involved during the rental period. The renter bears full legal responsibility of all damage caused by or inflicted to the renter or tertiary people involved, and will not hold Maats responsible.

Upon renting your bike, you will be asked to sign a liability waiver in which you assume responsibility for the bike and/or any damages to yourself and/or others that you may cause during your rental period.

If you rent a bike for multiple days, you will need to store it safely during the night. Our bikes do not have locks. We advise you to take your bike into your house or apartment, or place it in a closed-off storage facility. Do not leave your bike unattended outside during the night. If you stay at a hotel: most hotels allow the bike to be taken to your room, or otherwise provide a safe, guarded storage.

Our roadbikes have no locks. We also do not provide a separate lock when you rent our bike, nor do we sell locks in our store. In our lengthy experience of riding bikes, we have never used a lock ourselves, because you will always stay close to your bike and never lose it out of sight. Of course, when you take a break during riding you might get off your bike, however always keep it close to you and well in sight.

We do not rent out cycling shoes and/or clothing. Optionally we have a store full of great cycling gear which you are welcome to purchase before your rental. We can advise you what and how to wear this. If you would like to pre-browse online, please see our women's cycling gear and men's cycling gear collections.

No, our bikes do not have a bike computer. You are welcome to bring your own to mount it to the bike for the duration of your rental, however do not forget the mount itself as we do not have these.

No, our bikes do not have a mobile phone holder for on the handlebar, nor do we sell these in our store. Of course you can bring your own mobile phone holder and mount it to the bike for the duration of your rental.

It might happen that you will run into a technical issue during your bike ride. In most of the times, you can easily fix it roadside. A flat tyre is the most common issue, however this is quite easy to fix.

If you rent a bike with Maats, you will be provided a spare inner tyre, levers and a hand pump so that you can fix a flat tyre yourself. If you do not have any experience with this, and you are not riding together with someone who does, you can either try to get help from a passing rider, or watch a Youtube video on how to fix a flat tyre on a roadbike. If you keep running into trouble, you can contact our store staff by phone during opening hours.

Yes we do! On our "Routes" section we offer route inspiration for various distances and cycling levels. Click here to view our suggested routes.

Currently we do not rent out gravel bikes. We are looking into the possibilities to do so for next season, so stay tuned :)

By the end of the roadcycling season (March-October) we may consider selling our bikes that were used that year for rental. If you would like to be waitlisted to learn about the possibilities for this, you may shoot us a message through the contact form or send us an email.

Update 2021: at this moment we do not intend to sell our current set of roadbikes (Cannondale Optimo 1).

The bikes that we rent at Maats are unisex models, so they can be used by both women and men.